Privacy and terms

Plain language, in force from the day we open. Please read it before you create a profile.

What we keep

Your account email and a scrambled form of your password (we cannot read it). The profile details you enter: name, birth year, height, marital status, mother tongue, city, education, work, diet, the text you write, and a family phone number. If you report a profile, we keep your report.

Who sees what

Other verified members see a shortened name, age, city and the details you wrote. They do not see your email, birth year or phone number. Your full name and family phone number are shared with one family only when both sides have accepted each other's interest. Volunteers who verify and look after the service can see everything in your profile, including your phone number and email.

Verification calls

A volunteer phones the family number you give to check the profile. Profiles are shown to others only after that. If you change key details such as your name, age, phone number, work, education or about text, we may check again.

What we do not do

We do not sell your details, show adverts, or share them with anyone outside the service, except where the law requires it.

Deleting your data

You can delete your account at any time under My profile. That removes your profile, shortlist and interests. Reports you made may stay without your name attached. Backups can take a short while to clear.

Rules for members

• You must be 18 or older, and the details must be true.
• If you register for a relative, you must have their permission.
• Do not put phone numbers, emails or links in profile text. Contact details are shared by the service after both sides accept.
• Be respectful. Never ask for money, gifts or bank details, and never pressure anyone.
• We may hide or remove profiles that break these rules, are fake, or are reported and found unsafe.
• We help families meet. We cannot promise a match, and we do not check anyone's background beyond the verification call. Meet in public, bring family, and make your own checks.

Changes

If we change this page in a way that matters, we will say so when you sign in.